Customer Service

If you have any questions about your order or products, or you want to make an order through telephone, please call customer service at (852) 2526 3823 between 10:00am and 6:00pm, Monday through Friday. You can also reach us by e-mail at info@primaliving.com.

Return Policy

All sales are final. If your product was damaged during delivery or is found to be defective, please contact customer service within 3 business days of receipt for products exchange instruction.


If you would like to register with us, press the New Registration button on the navigation bar. Registering will allow your name and address data to be recognized if you place future orders. Please note that you will need to re-enter credit card data with each order, because it is not stored in the database.

Registration information is for store use only and will not be provided to any other party.


The materials available on Prima Living (hereinafter referred to as the "Site") are provided on an "as available" basis and without warranties or conditions of any kind either express or imply. You expressly agree that use of the Site is at your sole risk. To the fullest extend permitted by applicable law, the Site expressly disclaims all warranties and conditions of any kind, whether express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

The Site makes no warranty that language translations provided through the Service will be accurate or complete. The Site makes no warranty regarding any goods or services or the delivery of any goods or services or the delivery of any goods or services purchased or obtained through the Site, or regarding any transactions entered into through the Site.

No advice or information, whether oral or written, obtained by you from the Site shall create any warranty not expressly stated herein.

Limitation of Liability

To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall the Site be liable for any direct, indirect, incidental, special or consequential damages, resulting from the use or the inability to use the Site, from the cost of procurement or substitute goods and services, from any goods or services purchased or obtained or messages received or transactions entered into through or from the Site or from unauthorized access to or alteration of your transmissions or data, including but not limited to damages for loss or profits use, data or other intangibles, even if the Site has been advised of the possibility of such damages. You specifically agree that the Site is not responsible or liable to you or anyone else for any threatening, defamatory, obscene, offensive or illegal conduct of any other party or any infringement of another's rights, including intellectual property rights, occurring on or through or related to the Site. If you are dissatisfied with the Site, the materials available on or through the Site, or with any content guidelines or terms of use, your sole and exclusive remedy is to discontinue using the Site. You agree that the Site shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct, indirect, incidental, special consequential or exemplary damages, whether such interruption, suspension or termination was not justified or not, negligent or intentional, inadvertent or advertent.

Some jurisdictions do not allow the limitation of exclusion of certain warranties, conditions, and/or liability for some types of damages, so some of the above exclusions may not apply to you.